Hotel, Restaurant and Catering Department

Our Mission

To train professionals who fully meet the current expectations of the tourism industry, who are equipped with up-to-date professional knowledge and practical skills, and who have strong communication skills, are participatory, dynamic and respectful of social values. By training competent individuals who will make a difference in tourism and hospitality businesses, we aim to provide direct and sustainable support to the economic development of our country.

Our Vision

To be a respected, nationally preferred and pioneering education program in its field that makes the highest contribution to regional and national development in the tourism sector, adopts innovative approaches, ensures continuous university–industry cooperation and is strictly committed to universal and professional ethical rules.

The duties, authorities and responsibilities of the administrators, academic staff and boards working in the Department of Hotel, Restaurant and Catering Services are defined in the job descriptions prepared within the Aksaray University Quality Management System. The job descriptions related to our department are listed below.

Job Descriptions

Document No	Position
KYS-GT-118	Head of Department
KYS-GT-119	Faculty Member
KYS-GT-120	Lecturer
KYS-GT-136	Duties, Authorities and Responsibilities of Lecturers
KYS-GT-133	Duties, Authorities and Responsibilities of the Advisory Board

Department Board, Commissions and Coordinatorships

The distribution of duties of the Department Board, department commissions, coordinatorships and academic advisors is determined by a decision of the Department Board. For current assignments:

All job descriptions at the vocational school level are available here.

The education and quality processes in our department are carried out in accordance with the procedures published within the Aksaray University Quality Management System. The procedures directly related to our department are listed below.

Education and Training Procedures

Quality Management System Procedures

All procedures of our University are available here.

The education, research, social contribution and quality processes of our department are carried out in accordance with the processes defined within the Aksaray University Quality Management System. For the general structure of the processes, see KYS-OŞ-037 Aksaray University Process Chart.

Main Processes

Education and Training Processes

Sub-processes at Department Level

All processes of our University are available here.

The processes in our department are carried out in accordance with the workflow charts prepared for vocational schools within the Aksaray University Quality Management System.

Education and Training

Examinations

Student Affairs

Department Management

KYS-İA-322 Appointment of the Head of Department

All workflow charts: kalite.aksaray.edu.tr/is-akislari

Our department uses the current form templates within the Aksaray University Quality Management System. For student petition and application forms, see the Student Forms page; for internship forms, see the Internship page.

Academic Staff Forms

Board, Commission and Quality Forms

All forms: kalite.aksaray.edu.tr/formlar

The management and decision-making processes of our department are carried out through the following boards, commissions and coordinatorships within the framework of Higher Education Law No. 2547 and related regulations. Assignments to commissions and coordinatorships are made by a decision of the Department Board.

Department Level

Department Board
Department Quality Commission
Commissions: Department Advisory Board, Internship Commission, Exemption and Adaptation Commission, Graduation Commission, Unit Academic Incentive Application and Review Commission
Coordinatorships: Bologna/ECTS and Course Information Package, Erasmus, Farabi, Mevlana
Academic Advisors

Vocational School Level

For the duties, authorities and responsibilities of boards, commissions and coordinatorships, see the Duties, Authorities and Responsibilities section.

Internal Stakeholders

Stakeholder	Priority	Form and Frequency of Interaction
Our students	Core partner	Academic advising, advisor meetings (at least once per semester), student satisfaction and course evaluation surveys, student representation
Academic staff	Core partner	Department board, commission and coordinatorship meetings (regularly during the semester)
Administrative staff (Student Affairs, general correspondence)	Core partner	Process cooperation and correspondence (continuous)
Vocational School Directorate and Executive Board	Core partner	Board decisions, official correspondence, quality meetings
University senior management and relevant departments (Quality Coordination Office, Student Affairs, Personnel, Library, Health, Culture and Sports, BAP, Information Technologies, ASÜSEM, ASUZEM)	Strategic partner	Official correspondence, quality assurance processes, training and support services

External Stakeholders

Stakeholder	Priority	Form and Frequency of Interaction
Our graduates	Core partner	Department Advisory Board membership, graduate tracking survey, communication groups
Tourism businesses where internships and cooperative education take place (hotels, restaurants, travel agencies)	Core partner	Internship acceptance and evaluation process, Business Internship Evaluation Form, workplace visits
Professionals in the sector (hotel and restaurant managers, chefs, tour guides)	Strategic partner	Advisory Board membership, professional seminars and talks, sector opinions
Professional organizations and associations of the tourism sector (TÜRSAB, hoteliers and tourism associations)	Strategic partner	Cooperation and joint events, sharing views on sectoral developments
Employers and employer representatives	Strategic partner	Employer satisfaction survey, consultation in updating program outcomes
Aksaray Provincial Directorate of Culture and Tourism and local governments	Strategic partner	Destination promotion, cultural heritage and alternative tourism activities, provision of internship places
Aksaray Chamber of Commerce and Industry, Commodity Exchange	Strategic partner	Cooperation protocols, provision of internship places, sector opinions
Parents of students	Customer	Advising meetings, information and announcements
Vocational high schools (Accommodation and Travel Services, Food and Beverage Services fields)	Customer	Promotion and guidance activities
YÖK, YÖKAK, ÖSYM	Strategic partner	Legislation, accreditation and quality assurance processes
Tourism and hotel management programs of other higher education institutions	Strategic partner	Program comparison, sharing good practices, Farabi mobility

Methods of Obtaining Stakeholder Views

Department Advisory Board meetings (at least once per academic year)
Student satisfaction, graduate tracking and employer/internship workplace evaluation surveys
Academic advisor meetings and meetings with student representatives
Workplace feedback through the Business Internship Evaluation Form
Opinions and suggestions submitted through the department website and institutional e-mail

The views received are evaluated in the Department Quality Commission; those requiring improvement are brought to the Department Board, and the results are shared with stakeholders.

The Aksaray University legislation applied in the education and quality processes of our department is listed below. The current versions of the texts are published on the Public Information Management System (KAYSİS).

Regulation

Associate Degree and Undergraduate Education and Examination Regulation

Education and Training Directives

Procedures and Principles

Quality and Internationalization

All legislation of our University: KAYSİS – Aksaray University

Public service standards are determined at the unit level by the Social Sciences Vocational School within the scope of the Regulation on the Procedures and Principles to be Followed in the Provision of Public Services. The documents required for application and the completion times of the services offered to our students (student certificate, transcript, horizontal/vertical transfer, course registration, exemption and adaptation, graduation, single course and excuse exams, objections to exam results, registration freeze, advisor assignment, course and exam schedules, make-up classes, etc.) are included in the Public Service Standards Table of our Vocational School.

Social Sciences Vocational School Public Service Standards Table

The identification of sensitive duties and the management of the risks related to these duties are carried out at the unit level by the Social Sciences Vocational School within the framework of the Aksaray University Sensitive Duties Procedure.

The public service inventory is prepared at the unit level by the Social Sciences Vocational School within the scope of the Regulation on the Procedures and Principles to be Followed in the Provision of Public Services. The inventory includes the delivery processes of services concerning our students, such as course registration, examination procedures, transcripts, internship applications, graduation and academic status procedures.

Social Sciences Vocational School Public Service Inventory

As the Department of Hotel, Restaurant and Catering Services of Aksaray University Social Sciences Vocational School, our quality policy is to train qualified intermediate staff who are equipped with professional knowledge and skills, guest-oriented, committed to ethical values and aware of sustainability, in line with the needs of the tourism and hospitality sector and in harmony with the quality assurance system and strategic goals of our University; to continuously improve our education, research and development and social contribution processes with the views of our stakeholders; and to manage these processes with a transparent, participatory and measurable management approach. In line with this policy, our department commits to the following.

Education and Training

To keep the curriculum, program outcomes and course information packages up to date in accordance with the Turkish Higher Education Qualifications Framework and the Bologna Information Package Preparation Guide.
To reflect current developments and digital applications in the tourism sector (reservation and hotel automation systems, etc.) in course contents through an academic staff with expertise in the field.
To integrate theoretical knowledge with practice and to carry out compulsory internship and Cooperative Education Program processes in cooperation with tourism businesses.
To equip students with vocational English competence, to consider second foreign language opportunities and to support cultural awareness.
To train individuals who adopt sustainability principles and environmentally friendly practices in tourism.
To provide academic advising to every student and to hold advisor meetings regularly.
To base assessment and evaluation practices on announced, clear and fair criteria and to use the results of course evaluation surveys in improvement activities.

Research and Development

To support the scientific studies of our academic staff in the field of tourism and their project applications to sources such as BAP, TÜBİTAK and the EU, and to spread a culture of joint research and projects.
To transfer academic and sectoral research outputs to course contents and professional practice.
To encourage activities that develop the entrepreneurship and innovation skills of students.
To encourage the participation of students and staff in national and international mobility programs such as Erasmus, Farabi and Mevlana.

Social Contribution

To develop sustainable cooperation with tourism businesses, professional organizations and public institutions, and to monitor the effectiveness of this cooperation.
To contribute to the development of the tourism potential of our region and to meeting its need for qualified tourism staff.
To organize seminars, talks and information events that raise tourism awareness together with local people and stakeholders.

Management System and Quality Assurance

To operate boards, commissions and coordinatorships with defined duties and responsibilities, and to ensure transparency by publishing decisions on the department website.
To regularly obtain the views of internal and external stakeholders through surveys, the Department Advisory Board and feedback channels, and to reflect them in our processes.
To monitor and improve all processes within the Plan-Do-Check-Act (PDCA) cycle, and to follow up the areas for improvement identified in the Unit Self-Evaluation Report through the Department Quality Action Plan.
To record evidence of quality activities regularly and make it accessible.
To comply with legislation, professional ethical principles and rules on the protection of personal data.

This policy is reviewed by the Department Quality Commission at the beginning of each academic year and updated by a decision of the Department Board when necessary. Last review: Department Quality Commission meeting dated 19.10.2026 (2026/1). The policy was accepted as valid for the 2026-2027 Academic Year without any changes and approved by Department Board decision no. 2026/6.

The 2026-2027 academic year work calendar of our department has been prepared on the basis of the Aksaray University Academic Calendar, the Unit Quality Policy and the 2026-2027 Department Quality Action Plan.

Period	Activity	Responsible
September 2026	Course assignments; appointment of commissions and coordinatorships; orientation; assignment of academic advisors	Department Board
October 2026	Discussion of the course evaluation survey PDCA report; Bologna information package updates; determination of exam weightings; Quality Commission meeting; preparation of the Unit Self-Evaluation Report; advisor meetings; exemption and adaptation decisions	Head of Department, Department Board, Quality Commission
October–November 2026	Fall midterm exams (31.10–08.11); evaluation of summer internships; updating of course information packages; in-program improvement meeting; meeting with the student representative; fall meeting of the Department Advisory Board	Academic Staff, Internship Commission, Quality Commission
December 2026–January 2027	Fall final (28.12–08.01) and make-up (15–20.01) exams; course evaluation surveys; spring course assignments; matching of students with businesses for the Cooperative Education Program	Department Board, Academic Staff, Cooperative Education Coordinator
January–February 2027	Graduation decisions; single-course and additional exams; spring exemption, adaptation and horizontal transfer procedures; mid-year evaluation of fall survey results and the quality action plan	Graduation Commission, Quality Commission
March 2027	Spring midterm exams (20–28.03); internship information meeting; Erasmus, Farabi and Mevlana information meeting; proposals for updating the curriculum	Department Board, Internship Commission, Mobility Coordinators
April 2027	Spring meeting of the Department Advisory Board; graduate and employer surveys; sector meetings and seminars	Head of Department, Quality Commission, Academic Staff
May–June 2027	Spring final (25.05–04.06), make-up (11–16.06) and single-course exams; graduation decisions; year-end quality evaluation and report on the implementation of the quality action plan	Department Board, Quality Commission